The OvisLink headset Training Adapter for call center training is designed to connect two headsets to one jack. The training adapter allows a supervisor or trainer to monitor new agents during training sessions and provide immediate feedback on the interaction. The adapter includes a mute button for each headset so the trainer can listen and provide feedback without interrupting the call. Note that this training adapter can only connect to headsets with RJ9 connector. You cannot use this adapter with headsets with 2.5mm connector. If you have a 2.5mm headset jack like Cisco SPA small business series phones, you may use the RJ9 to 2.5mm short cord (optional) to connect the training adapter to your phone. Please read Scenario 3 below.

No software is necessary to use the OvisLink training splitter. Just plug it in and go. Simply set the training adapter switch to the “1” position, and then connect the TEL port on the adapter to your headset jack. Connect both headphones to the adapter, and then note the port each headset is connected to. Both headset ports are clearly labeled as “A” and “B” so you can mute one of the headsets without confusion. Press the “A” mute button to mute the headset plugged into the A port, and press “B” to mute the B headset. The OvisLink call center headset Training Adapter will enable your trainers to effectively monitor and train new hires.

The training adapter’s configuration for different telephone brands and models are different.

1. Set the switch next to the TEL port on the training adapter at “1” position.
2. Connect the TEL port to your phone’s headset jack with the short RJ9 cord comes with the training adapter.
3. Connect two OvisLink headsets to the port A and port B at the training adapter with OvisLink quick disconnect cords with Yellow tape at the RJ9 connector.
4. Press Mute button A to mute microphone of the headset connected to port A. Press Mute button B to mute the microphone of the headset connected to port B.

SCENARIO 2: The telephones has RJ9 headset jack. The OvisLink headset works with your telephone has a BLUE tape or RED tape at the RJ9 connector.

1. Set the switch next to the TEL port on the training adapter at “2” position.
2. Connect the TEL port to your phone’s headset jack with the short RJ9 cord comes with the training adapter. Connect two OvisLink headsets to the port A and port B at the training adapter with OvisLink quick disconnect cords with BLUE or RED tape at the RJ9 connector.
3. Press Mute button A to mute microphone of the headset connected to port A. Press Mute button B to mute the microphone of the headset connected to port B.

Video - How to connect training adapter.

1. The training adapter does not have 2.5mm jack for headset. You need to use a RJ9 quick disconnect cord instead of a 2.5mm quick disconnect cord.
2. Set the switch next to the TEL port on the training adapter at “2” position.
3. Connect the TEL port to your phone’s headset jack with the short RJ9 to 2.5mm cord comes with the training adapter.
4. Connect two OvisLink headsets with a quick disconnect cord has BLUE tape at the RJ9 connector to the port A and port B at the training.
5. Press Mute button A to mute microphone of the headset connected to port A. Press Mute button B to mute the microphone of the headset connected to port B.